Privacy Policy

WHO ARE WE

Cairnmead (“Cairnmead Faculty of Safety”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African laws.

This policy explains how we collect, use, share, and protect your information when you interact with our website (https://cairnmead.com), use our learning platforms, mobile application (Cairnmead Compliance HUB developed by Hyperboliq), or engage with our services.

What Information We Collect

We collect and process the following types of personal information:

• Identification and Contact Details: Full name, email address, phone number, ID number (if required for certification or CPD tracking).
• Billing Information: Payment and invoicing details (processed via secure third-party gateways; we do not store card details).
• Course Data: Course progress, quiz scores, certificates earned, and platform activity.
• Communication History: Messages or queries submitted to our support team.
• Technical Data: IP address, browser details, device information.
• Comments and Media: If you leave comments or upload content, metadata and media may be retained.
• Cookies: Usage data and preferences stored through browser cookies.

 

How We Use Your Information

Your personal information is used for the following purposes:

• Registering and managing your user account.
• Delivering course materials and monitoring your progress.
• Issuing certificates and verifying CPD credits.
• Processing payments and generating receipts.
• Communicating course updates or important notices.
• Responding to inquiries or support requests.
• Ensuring website and app functionality and personalisation.
• Fulfilling legal and accreditation requirements.

 

Data Security

We use SSL encryption, secure servers, access control protocols, and regular security audits to protect your data. Only authorised personnel have access to your information, and third-party providers are contractually bound to ensure data protection.

Sharing of Information

We do not sell or rent your personal information. We only share data as necessary with:

• Third-party service providers (e.g. LMS platforms, payment processors) for operational purposes.
• Accrediting professional bodies (e.g. SACPCMP, ECSA, ASAQS) for CPD verification.
• Legal or regulatory authorities, if required by law or court order.
• Trusted development partners, such as Hyperboliq (developers of the Cairnmead Compliance HUB App).

 

Cookies and Tracking

Our website and app use cookies to enhance your experience. These cookies:

• Remember login sessions and preferences.
• Track website usage and performance analytics.

You can disable cookies in your browser, though certain features may be impacted.

Embedded Content and External Services

Pages or articles may include embedded content (e.g. videos, images). These may behave as if you visited the third-party site directly and may collect additional data via cookies or trackers.

Your Rights Under POPIA

You have the right to:

• Request access to your personal data.
• Correct or delete inaccurate or outdated information.
• Object to data processing in certain situations, including direct marketing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

 

Contact Details – Information Regulator:

• Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
• Postal: P.O. Box 31533, Braamfontein, Johannesburg, 2017
• Phone: 010 023 5200
• Email: enquiries@inforegulator.org.za
• Website: https://inforegulator.org.za

Specific Complaints and Inquiries:

• POPIA: POPIAComplaints@inforegulator.org.za
• PAIA: PAIAComplaints@inforegulator.org.za
• Registration of Info Officers: Registration.IO@inforegulator.org.za

 

Data Retention

We retain data only as long as necessary to meet educational, legal, and auditing requirements. Course and certification records may be stored indefinitely for compliance and verification. Users may request deletion by contacting admin@cairnmead.com.

Lawful Basis for Processing

We process personal information lawfully under Section 11 of POPIA, where necessary to provide our services, meet legal obligations, or with your explicit consent.

Cross-Border Data Transfers

In cases where your data is processed outside South Africa, we comply with Section 72 of POPIA to ensure adequate protection.

Operator and Third-Party Agreements

All service providers with access to personal information are required to sign Data Processing Agreements and comply with POPIA.

App-Specific Notices

The Cairnmead Compliance HUB mobile application may store data on your device or transmit it securely to our servers. All data is handled in accordance with this policy. The app is linked to this Privacy Policy in both the Apple and Google Play stores and does not require special software to access.

Comments and Media Submissions

• Comments may capture IP address and browser data for spam prevention.
• Profile pictures (if using Gravatar) and comments are publicly visible once approved.
• Uploaded media should not include location data (EXIF).

 

Policy Accessibility and Updates

This Privacy Policy is accessible at https://cairnmead.com/privacy-policy, within our mobile app, and via direct request.

We may update this policy from time to time. Changes will be posted on our website with a revised effective date.

Contact Us

If you have any questions or would like to exercise your data rights, please contact:

• General Enquiries: faculty@cairnmead.co.za
• App/Data Queries: admin@cairnmead.com
• Phone: 012 346 5752
• Website: https://cairnmead.com
• App Developer: Hyperboliq